Customer's Key
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Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… … Wikipedia
Key performance indicator — Key Performance Indicators (KPI) are financial and non financial metrics used to help an organization define and measure progress toward organizational goals [ [http://management.about.com/cs/generalmanagement/a/keyperfindic.htm Key Performance… … Wikipedia
Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… … Wikipedia
Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
Customer Relationship Management — Customer Relationship Management, kurz CRM (dt. Kundenbeziehungsmanagement) oder Kundenpflege, bezeichnet die konsequente Ausrichtung einer Unternehmung auf seine Kunden und die systematische Gestaltung der Kundenbeziehungs Prozesse. Die dazu… … Deutsch Wikipedia
Key-Account-Management — (Abk. KAM – von engl. wörtlich key account = Schlüssel bzw. Hauptkunde) ist ein Teilbereich des Kundenmarketings. Inhaltsverzeichnis 1 Key Account Management 2 Key Account 3 Key Account Manager … Deutsch Wikipedia
Key-Account-Manager — Key Account Management (KAM) (von engl. wörtlich key account = Schlüssel bzw. Hauptkunde) ist ein in den 1970er Jahren entstandener Teilbereich des Kundenmarketings. Inhaltsverzeichnis 1 Key Account Management 2 Key Account 3 Key Account Manager… … Deutsch Wikipedia
Key Account — Management (KAM) (von engl. wörtlich key account = Schlüssel bzw. Hauptkunde) ist ein in den 1970er Jahren entstandener Teilbereich des Kundenmarketings. Inhaltsverzeichnis 1 Key Account Management 2 Key Account 3 Key Account Manager 4 Siehe auch … Deutsch Wikipedia
